Employer Raya Holding Group
Job Title Call Center Agent
Languages Good command of English
Country Egypt
Job Category Call Center, Customer Service
Job Type Full Time
Description
Handles customer inquiries from beginning of the inquiry to its
closing Resolves customer complaints & problems aiming for customer
satisfaction Optimizes customer contact opportunities Employs RCC
training skills to: -Adhere to the call script -Adhere to the
communication process -Maintain AHT -Achieve communicates return to Q,
short answered calls, and abandoned percentage communicated targets
-Achieve quality communicated targets Completes necessary project
operation documentation Alerts the Team Leader on issues or concerns
that require escalation Maintains confidentiality of RCCs clients &
customer data Adheres to RCC policies & procedures Carries
responsibility for meeting communicated targets: sales, order taking,
lead generation, appointment settings, etc. Participates in individual
& team training/meetings to bring knowledge up-to-date Adheres to
work schedule and accommodates business requests (including flexible
locations & working hours) Achieves the FCR target: particu
larly for support calls Performs other related duties
Qualifications Good communication skills flexibility in the working hours working under stress
Gender Male
Experience 0 – New Graduate Years.
Salary (L.E.) Less than 1500
Job Contact Info.
[ندعوك للتسجيل في المنتدى أو التعريف بنفسك لمعاينة هذا الرابط]